Suzanne is very personable and easy to work with. She was very responsive to our inquiries whether by phone, text or email. My wife and I never had to wait more than five minutes to get a response to a question or request. Even if Suzanne did not have an immediate answer and had to do some research on an issue she acknowledged our correspondence immediately. This confirmed to us that Suzanne had received our message and was working on it. The houses Suzanne showed us closely matched, as well as is reasonably possible, the criteria we had given her at our first meeting. She made a potentially arduous process relatively problem free.